SUPPORT · CONTACT
Contact us
Questions, suggestions or need a hand? We're here to help. Whether you're after advice on your next purchase, technical support or information about an order, don't hesitate to write to us: we reply as soon as we can.
QUESTIONS? SORTED.
Frequently asked questions
How do I track my order?
Log in to your account, Orders section, to follow your shipment at any time. We also send you the tracking link by email as soon as the parcel leaves.
How much is shipping and when does it arrive?
Free shipping on all orders within Italy, flat 14.99 EUR to the rest of the EU. Delivery within Italy takes 1–3 working days on average, tracking included.
Can I return a product?
You have 30 days to make a return. If something doesn't convince you, we refund you: satisfied or your money back, no complications.
How does the Trade-in work?
You send us the list of your games or consoles, get an instant valuation and ship the parcel at our expense. Then choose whether to be paid in cash or in credit to spend on the store.