Refund policy

On every order you have 30 days from delivery to return what you bought: satisfied or your money back. This policy applies to purchases on gaminggoldmine.com from GM Commerce Group SRL (GamingGoldmine).

It does not apply to trade-in, when you are the one selling to us: trade-in has its own rules on the Trade-in page.

30 days to return

You can return one or more items within 30 days of the day you received them, even if you have simply changed your mind. You don't need to tell us why.

Conditions

These conditions apply to returns because you changed your mind. If the item is faulty, not as described or not original, they do not apply: see "Return costs" and "Your legal rights" below.

  • Send the item back complete with everything that came with it, for example the case and the manual.
  • Games, software, films and music sold sealed can only be returned with the seal intact: if the seal is opened after delivery, the law excludes the right of withdrawal (article 59, letter i, of the Italian Consumer Code).
  • Other items sold sealed (for example LEGO sets or boxed action figures) should ideally come back still sealed. If you have opened them, the point below applies.
  • If the item comes back worth less because it was handled beyond what is needed to check it, we may reduce the refund by that loss of value.

How to return an item

  1. Email info@gaminggoldmine.com within 30 days of delivery, with your order number and the items you want to return.
  2. Pack the item well and send it within 14 days of your email to: GamingGoldmine c/o G. Montrone, Via Giuseppe Verdi 27, 70022 Altamura (BA), Italy.
  3. Keep the proof of postage. We recommend a tracked service, so we both have proof that the parcel was sent.

Return costs

  • You changed your mind: the cost of sending the item back is yours.
  • Item faulty, not as described or not original: we pay for the return. Write to us before sending it and we will tell you how to proceed. For items that are not original, the terms of our Authenticity guarantee also apply.

Refund

  • We refund you within 14 days of the day we receive your return request.
  • We may wait to refund you until we have received the item or proof that you have sent it, whichever comes first.
  • The refund goes back to the payment method you used for the order, at no cost to you.
  • If you contact us within the 14-day legal withdrawal period, we also refund the delivery costs you paid to receive the order, up to the cost of standard delivery. If you contact us from day 15 to day 30, we refund the price of the returned items, without the original delivery costs.
  • If the item is faulty, not as described or not original, we also refund the original delivery costs.

Exchanges

We only exchange items that are faulty or damaged. In that case you can ask us for the same item, if we have it available, or for a refund. In every other case, return the item and, if you like, place a new order.

Item damaged in transit

If the parcel arrives damaged or the item is damaged, write to us straight away at info@gaminggoldmine.com with your order number and photos of the parcel and the item. Keep the packaging until we have sorted it out.

Your legal rights

The 30 days in this policy are in addition to your consumer rights, not instead of them:

  • the 14-day right of withdrawal from delivery (articles 52 and following of the Italian Consumer Code, Legislative Decree 206/2005). How to use it, and the form, are on the Withdrawal form page;
  • the legal guarantee of conformity (articles 128 and following of the Italian Consumer Code), which still applies after the 30 days.

Contact

For any question about a return, email info@gaminggoldmine.com or call or WhatsApp us on +39 371 533 79 64 (Monday to Friday, 9:00-18:00 Italian time).